Here at Cache for Kids are customer's satisfaction is important to us!! Need to reach us? We can be contacted by email at firstname.lastname@example.org Want to speak with someone? Please call 631-219-7590 between 9:00 a.m. EST to 5:00 p.m.EST Calls will be answered or returned 7 days a week.
We look forward to hearing from you!!!
Here At Cache for Kids our goal is that you love and enjoy every item that you received! However, if an item needs to be returned or exchanged please refer to the following instructions.
DELIVERIES: Orders are shipped out daily. Most orders are shipped out within 48 hours. However if an outfit in your order is on back order the portion of your order that is ready will ship out immediately. The back order merchandise will follow. We do not hold merchandise till and order is complete. This will be noted on your packing slip. Please note pre-orders will be shipped out within 24 hours of receipt of merchandise.
RETURNS: Cache for Kids accepts returns for merchandise that are postmarked 14 days from the original ship date. Please note that all merchandise must be retuned in the original packaging with all tags attached Please feel free to contact us at email@example.com or call us at 631 219 7590. All regular price merchandise is eligible (with the exception of swimwear) for a refund. This refund will be issued back to the original form of payment, less the shipping charges that were paid by Cache for Kids. Sale merchandise returned will be issued in the form of a store credit less original shipping charges. Store credits are valid for one year from the date of issue.
Cache for Kids recommends that when returning merchandise utilize a shipping method that provides a tracking number. We are not responsible for packages lost in transit to us. It should be noted that Cache for Kids is not responsible for fees associated with returns UNLESS it is our error.
SHIP RETURNS TO
Cache for Kids
41 Village Hill Drive
Dix Hills, New York 11746
EXCHANGES: If an item need to be exchanged for any reason please contact Cache for Kids directly to expedite the exchange at firstname.lastname@example.org
PRE-ORDER/PAYMENT PLAN CANCELLATIONS: Any item that was placed as a pre-order or on a payment plan and is cancelled prior to shipping is subject to a 20% restocking fee. In addition, any remaining money eligible for a refund will be issued in the form of a store credit that is valid for one year from date of issue.
TERMS AND CONDITIONS:
* Cache for Kids reserves the right to refuse any return that does not meet the criteria set forth in the above stated return policy.
* Cache for Kids is not responsible for any fees or costs associated with retuning or exchanging merchandise.
* When placing an order with Cache for Kids you accept the stated terms and conditions.