FAQ

1.  When will my item be shipped?

Orders are shipped out daily.  Most orders ship out within 48 hours.

2.  How can I track my order?

When orders have shipped an email will be sent to the email address supplied with all necessary tracking information.

3. Do you have a size guide?

Yes please look under Customer Support and click on to size charts.  There you will find a listing of the size chart of the designers that we showcase.  However it should be noted that not all designers publish a size chart.  In that event we will recommend a compatible size chart to use as a guide based on our experience with that designer.  If you have any additional question please feel free to call us at 631 219 7590 or contact us at cacheforkids.com@gmail.com

Do you offer coupons codes?

Yes!  Exclusive Cache promotions, coupon codes and special sale events  are offered throughout the season.  Please make sure to join our VIP mailing list to be the first to hear about Cache VIP events.    Like us on Facebook and don't forget to join our Facebook group.  Here is the link for our exclusive Facebook group: https://www.facebook.com/groups/850677151637812/

4. What is your return policy?

All items with the expection of swimwear are eligible to be returned.  For a detail explanation of our customer friendly return policy please go to Customer Support and click Deliveries/Returns.

5. What is a pre-order?

Here at Cache for Kids prior to the start of a season we offer our customers the opportunity to pre-order their favorite styles.  These items have already been ordered by us.  By offering pre-orders this allows our customer to secure the styles and sizes that they want.  All pre-orders will be indicated on the product page along with the anticpated ship date.  All pre-orders are offered at a ten percent discount.

6. My order arrived incomplete, what now?

In the event that one of your outfits is on backorder the items that are ready to ship will be sent within 48 hours.  The item that is on backorder will be indicated on your packing slip.  Here at Cache for Kids we offer preorders.  When an item is available to ship it will be sent to you immediately.  We do not hold your order till all items are available.  This will be noted on your packing slip.  When your outfit is in it will be shipped again within 48 hours.

7.  This purchase is a gift.  Are personalized gift cards available to accompany my purchase.

Yes!  At check out just indicate that you would like a gift card enclosed.  Don't forget to write the message you would like written on the card.

8. Are store gift cards available?

Yes!  Gift cards can be the perfect gift.  Here at Cache for Kids gift cards never expire and silly monthly charges are never incurred.

9.  What is your privacy policy?

We will NEVER share any of your information with a third party.